PRIVACY POLICY

Last Updated: 16 October 2026

Welcome to [Store Name]. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Billing and delivery address

  • Order and purchase details

  • Payment transaction information

  • IP address, browser information, and website usage data

Payment information is processed through our authorised payment service providers.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.

  • Arrange shipping and delivery.

  • Provide customer service and support.

  • Send order confirmations and delivery updates.

  • Process returns, refunds, and exchanges.

  • Improve our website, products, and services.

  • Send promotional emails where permitted by law.

  • Prevent fraud and maintain website security.

  • Meet applicable legal and regulatory obligations.

3. Legal Basis for Processing

Where UK data protection law applies, we process personal information on appropriate legal grounds, including:

  • Contract: To process purchases and fulfil orders.

  • Legal obligation: To comply with applicable tax, accounting, and other legal requirements.

  • Legitimate interests: To operate, secure, and improve our business where these interests are not overridden by your rights.

  • Consent: Where required, including for certain marketing communications and non-essential cookies.

4. Sharing Your Information

We may share necessary personal information with trusted third parties, including:

  • Shopify, our e-commerce platform provider.

  • Payment processing companies.

  • Shipping and delivery partners.

  • Website hosting and technology providers.

  • Analytics and marketing service providers, where applicable.

  • Legal or regulatory authorities where required by law.

We do not sell your personal information in exchange for money. Certain advertising or data-sharing activities may nevertheless be subject to additional privacy requirements.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential website functions, remember preferences, understand website performance, and, where enabled, provide relevant advertising.

Where required by UK law, we request your consent before using non-essential cookies or tracking technologies.

You can manage your cookie preferences through the options available on our website.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

Our Shopify-powered website uses security features designed to protect information during online transactions.

However, no method of electronic storage or online transmission is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including order fulfilment, customer service, legal compliance, accounting, and dispute resolution.

Retention periods vary depending on the type of information and applicable legal requirements.

8. Your Privacy Rights

Under applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR), you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information in certain circumstances.

  • Request restriction of certain processing activities.

  • Object to certain uses of your personal information.

  • Request transfer of your information where applicable.

  • Withdraw consent where processing is based on consent.

To exercise y